Your bug is my bug

-
I recently released an update to some software and a bug slipped through the net. It introduced some odd behaviour with a control named SmartGrid. After some testing I was able to determine that it wasn't my fault and that I could reproduce a bug in SmartGrid. I hate bugs in other people's source code, I can't fix it, I am at their complete mercy.

Thankfully the Resco support was amazing! I posted on their forums and immediately someone sent me instructions on where to send my project. The next morning I was disappointed to see an email saying that the project worked fine. I posted again and almost immediately someone had offered to chat on skype.

We did that for a while, both confused by the problem. We then went on to use Remote Assistance so that he could observe my bug which he wasn't experiencing.

In the end the problem was very confusing. I had Version A of the DLL in which the error occurred. I upgraded to the latest version (B) and it still occurred. The guy at Resco sent me a DLL with debug strings being sent to the IDE (C.DEBUG) and everything worked. I reverted to Version B and now it worked whereas before it didn't. Don't you just hate phantom bugs that "fix" themselves?

In the end the Resco guy sent me a full build of the very latest code base (Version C) and all seems fine.

Both of us were at a complete loss, but thanks to their excellent support the problem with my application was kept to as short a time as possible!

Comments

Post a Comment

Popular posts from this blog

Connascence

-
I’ve just finished reading What every programmer should know about object oriented design . The first couple of sections are a bit useless really, but the 3rd section is very good. I particularly liked the section on the difference types of connascence in software. There’s some basic information about it here if you fancy a brief overview of what it is about. It’s a really good book, I recommend you read it! Should only take a day if you only read the 3rd section.
Read more

Convert absolute path to relative path

-
Today I needed to convert an absolute path to a relative path based on a specified base path. E.g. c:\a\b\c -> c:\a\b\c\d\file.txt = d\file.txt c:\a\b\c -> c:\a\file.txt = ..\..\file.txt c:\a\b\c -> c:\a\x\file.txt = ..\..\x\file.txt I am surprised there is nothing in the .NET framework so I had a hunt around and converted the code from the following URL ( http://www.vergentsoftware.com/blogs/ckinsman/default.aspx?date=2006-08-07 ) into C#.... private string RelativePath(string absolutePath, string relativeTo) { string[] absoluteDirectories = absolutePath.Split('\\'); string[] relativeDirectories = relativeTo.Split('\\'); //Get the shortest of the two paths int length = absoluteDirectories.Length //Use to determine where in the loop we exited int lastCommonRoot = -1; int index; //Find common root for (index = 0; index if (...
Read more

Printing bitmaps using CPCL

-
I've had no end of grief trying to print a PCX to a Zebra Printer using the CPCL printer language. Silly me, didn't notice the EG command (expanded graphics) so there was no need to convert my BMP to a PCX and then struggle with binary data. I still had a bit of grief working out how to print using the EG command because the documentation is quite frankly crap. The expected command format is EG {WidthInBytes} {HeightInPixels} {XPos} {YPos} {Data}\r\n The printer expects a 1 bit pixel matrix. So if pixel(0, 0) is set you will set "80" in the data. If pixel(0, 0) is set and pixel (7, 0) is also set you would sent "81". Basically what you need to do is to read each set of 8 horizontal pixels and then use bit operations to create a byte value 0..255, and then output this as hex 00..FF. Here's the routine :-) public void DrawBitmap(Bitmap bmp, int xPosition, int yPosition) { if (bmp == null) throw new ArgumentNullException("bmp"); ...
Read more